Policies

Privacy Policy

BINZAAR is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect: We collect information you provide directly, such as your name and email address during checkout. We also collect anonymised usage data to improve our products.

How We Use Your Information:

• To process and deliver your digital purchase.
• To send your order confirmation and access link.
• To improve our products and services.
• To send relevant updates (you can unsubscribe at any time).

Data Sharing: We do not sell your personal information. We share data only with trusted payment processors (Stripe) and email delivery services necessary to fulfil your order.

Your Rights: You may request access to, correction of, or deletion of your personal data at any time by emailing us at support@binzaar.com.

Terms of Use

By using BINZAAR products or services, you agree to the following:

Products & Access:

• All digital products (guides, audio, worksheets) are for personal use only and may not be redistributed, resold, or shared publicly.
• Voice sessions are single-use and tied to the account that purchased them.
• All content is protected by copyright and owned by BINZAAR.

AI Voice Sessions:

• Voice sessions are powered by AI and provide educational, evidence-based guidance — they are not therapy, counseling, or medical advice.
• Session summaries and transcripts are stored securely and accessible only to you.
• If our system detects signs of crisis, it will surface professional crisis resources. In an emergency, always contact local emergency services.
• Sessions may be recorded for quality and safety purposes. Recordings are encrypted and never shared with third parties.

Your Responsibilities:

• You are responsible for your own wellbeing and should seek professional help where needed.
• Do not share account credentials. Each account is for individual use.
• Do not attempt to reverse-engineer, extract, or repurpose the AI system or its responses.

Platform:

• BINZAAR reserves the right to update content, pricing, and policies at any time.
• We may suspend accounts that violate these terms or engage in abusive behavior toward the AI system.

Refund Policy

7-Day Guide: We offer a 7-day satisfaction guarantee. If you've genuinely worked through the material and it hasn't helped, email help@binzaar.com within 7 days of purchase with your order number. We'll process your refund within 5–7 business days — no hoops, no hassle.

Voice Sessions:

• Before starting: Unused voice sessions are fully refundable at any time. Just email us.
• After starting: Once a session begins, it cannot be refunded — the AI resources are allocated in real-time. However, if you experience a technical issue that prevents your session from working properly, we'll credit your account with a replacement session.
• Unlimited plan: Cancel anytime. Your access continues until the end of the current billing period. No partial-month refunds, but you'll never be charged again after cancellation.

When we can't offer refunds:

• Requests made after 7 days of the guide purchase date.
• Accounts with a pattern of repeated purchase-and-refund behavior.
• Evidence of content redistribution or unauthorized sharing.

We believe in our products. If something isn't working for you, reach out — we'd rather help you get results than process a refund.

Contact

For any questions regarding these policies, please contact us at:

Email: support@binzaar.com